Building the technology foundation for rapid growth into brokerage and warehousing

The challenge

A regional transportation company expanded from moving freight into a combined transportation, brokerage, and warehousing operation. During the growth of the COVID-era logistics market, its workforce climbed beyond 100 employees across multiple locations. Its operational growth was outpacing both its technology and its internal processes. It had multiple cellular, hosting, and telephone vendors, but no unified environment capable of supporting distributed employees, heavy call volume, inventory, trucks, cameras, and shared business information. Employees also needed to work from different locations without losing access to the systems or communications used to operate the business.

The approach

Dunlap established and consolidated the company’s technology foundation, including: - Google Workspace and shared drives - Multi-location Voice over IP - High-volume call handling and automated dialing - Cellular-provider consolidation - Network and remote-work capabilities - Commercial surveillance - Inventory and truck tracking - Ongoing vendor and system management Instead of requiring employees to work around disconnected providers, Dunlap created one support path across communications, connectivity, and operational systems.

The outcome

Technology downtime dropped substantially, communication became more responsive, and employees gained the ability to operate from different locations. The environment supported the company as it scaled beyond 100 employees and continues to serve its leaner current operation of approximately 60 employees.